For a patient receiving care, there are few things more frustrating than receiving a surprise bill in the mail months after an appointment. While providers prefer to send bills out immediately following service (for the benefit of the patient and to expedite payment), often coordination and paperwork associated with the health insurance process can delay invoices going to patients and payment to providers, causing dissatisfaction all around.

As healthcare becomes more complex, the exchange between healthcare providers, health plans and patients to secure payment also becomes more complex and subsequently more burdensome for all parties. In the past, this process was manual for many payers, contributing to time lags between correspondences and heightening the potential for billing errors.

Now, technologies exist to automate the process to lessen and even eliminate paper and reduce data entry expenses. Automated correspondence management can conform to a provider’s current workflow, so that the process is integrated and tracks invoices by data element, such as status, due date and vendor. This functionality ultimately frees the provider to focus on the patient rather than the paperwork.

ChartMaxx is an award-winning enterprise content management system from Quest Diagnostics that empowers hospitals and health systems to combine and leverage patient and administrative data to support and improve patient care, drive operational efficiencies, and lower costs. ChartMaxx incorporates automated correspondence management into its broader capabilities. With ChartMaxx, providers and health systems can accept payment, explanation of benefits from insurance companies and other documents in a secure format. Additionally, ChartMaxx can route correspondence to the appropriate parties, and manage process automation.

Recently, ChartMaxx hosted a webinar with Margaret C. Dowling, Senior Vice President and Product Advisor Manager with PNC Healthcare to discuss the benefits of automated correspondence management and how it can be implemented.

In the webinar, Dowling noted that some of the benefits associated with process automation include:

  • Reduced scanning cost (paper handling, outside services)
  • Improved document quality (no blurry, illegible images)
  • Faster routing of correspondences
  • Improved patient satisfaction
  • Improved employee satisfaction

Using ChartMaxx, many organizations are able to achieve improved patient satisfaction. As Dowling described it, “There is an ability to research patient inquiries more quickly and provide faster follow up.”

To learn more, click here and listen to a repeat of a recent webinar in which Dowling describes the benefits of automating correspondence management.